KyveraKyvera

Privacy Policy

Last updated: January 1, 2026

1. Introduction

Kyvera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Business Central support platform.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, and billing information when you create an account.
  • Support Interactions: Questions you ask our AI assistant, feedback you provide, and any attachments you share.
  • Business Central Data: If you use our BC integration features (Pro tier and above), we may access data from your Business Central environment as needed to provide contextual support.

Information Collected Automatically

  • Usage Data: How you interact with our platform, including features used, pages visited, and session duration.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and optional analytics cookies with your consent.

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI support services
  • Respond to your questions and support requests
  • Process payments and manage your subscription
  • Send service-related communications
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties who help us operate our platform (hosting, payment processing, analytics).
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • OAuth 2.0 for Business Central integrations
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Chat logs are retained for 90 days by default (configurable for Enterprise customers). You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent for data processing

8. International Data Transfers

Your data may be processed in the United States. We use Standard Contractual Clauses and other safeguards for transfers from the EU/UK/Switzerland.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through our platform.

11. Contact Us

For privacy-related questions or to exercise your rights: